What are credits and how do they work?

Credits are the currency of SerpSling. 1 credit = 1 Press Release created.

Do credit expire and if so how long before they do?

Credits from one time purchases do not expire. Monthly credits will expire 60 days after they are credited.

Why do the credits expire?

To encourage usage of the application and also as a safeguard to protect other users. SerpSling is a very demanding system to run and as such we only have a limited capacity, a single user saving their credits for months on end then using them all at once could impact other users experience.

I ordered upgrades but don't see them in my account

Upgrades are automatically applied to your account based on the payment email address used, you see details about your current user level and addons on the profile page . If you purchased an upgrade with a different address then please contact support so we can manually apply it to your account.

How do I allow the audit crawler to access my site?

If your audit returned an error saying we couldn't reach your site, your hosting provider or firewall is most likely blocking our crawler. The most reliable fix is to whitelist our crawler's IP address in your firewall:

104.248.234.50

Below are step-by-step instructions for the most common firewall providers. If yours isn't listed, your hosting provider's support team can usually do this for you in a few minutes — just give them the IP above.

Cloudflare

Cloudflare's free plan doesn't expose a one-click "Allow IP" option, so the supported way to whitelist us is to add a Custom Security Rule that tells Cloudflare to skip its protections for our IP. Here's exactly how to do it:

1. Log in to your Cloudflare dashboard at dash.cloudflare.com.
2. On the Domains / Websites overview page, click the domain you're auditing — Cloudflare's settings are per-domain, so the rule has to be added on the right one.
3. In the left sidebar, expand Security and click Security rules.
4. On the Security rules page, click the blue + Create rule button (top right) and choose Custom rules from the dropdown.
5. In the Rule name field, enter something memorable like Allow SerpSling AI Visibility Audit.
6. Under When incoming requests match…, set the three fields:
   • Field: IP Source Address
   • Operator: equals
   • Value: 104.248.234.50
7. Under Then take action…, set Choose action to Skip.
8. A list of WAF components to skip will appear. Tick all four of:
   • All remaining custom rules
   • All rate limiting rules
   • All managed rules
   • All Super Bot Fight Mode Rules
   Then click More components to skip below the list and also tick Browser Integrity Check, User Agent Blocking, and Security Level. This makes sure our crawler isn't challenged by any of Cloudflare's bot-detection layers.
9. Click the blue Deploy button at the bottom right to save the rule.

Once the rule is deployed, return to your audit in SerpSling and click Re-run. The crawler should now be allowed through.

Note: if your account already uses Cloudflare's older "IP Access Rules" feature (only available to accounts that have configured one before), you can alternatively go to Security → WAF → Tools → IP Access Rules and add an Allow entry for 104.248.234.50 there. For everyone else, the Custom Rule approach above is the way.

Sucuri Website Firewall

1. Log in at waf.sucuri.net and select the site you're auditing.
2. Go to Security → Access Control.
3. In the Whitelist IP Address field, enter 104.248.234.50 and click Whitelist IP.
4. Re-run the audit in SerpSling.

Other firewalls / hosting providers

For services like AWS WAF, Imperva, ModSecurity, Wordfence, or hosting-provider firewalls, the concept is the same: add an allow / whitelist rule for the IP 104.248.234.50. If you're not sure where to do this, contact your hosting provider's support team — they'll typically apply it for you in a few minutes.